- Most of the bots today—like the ones used on many websites—are only able to answer very specific and predefined set of questions and identify a limited set of keywords.
- Such bots are SEQUENTIAL bots, since they only ask closed-ended questions and provide the customer with a limited number of choices.
- Their dialogue with the customer is based on the script which was predefined by the flow’s creator.
- Any deviation from the script by the customer causes the bot to end the diaglog because it can not understand what the customer is requesting.
- ConsistAI, on the other hand, is a smart, AI-based bot.
- This means that it can understand the context of the dialog and recognize words and phrases used by the customer, even if they deviate from the predetermined script.
- ConsistAI uses natural language processing, voice recognition, auto-speech recognition and AI-anlysis in order to create an enhanced customer service experience.
- ConsistAI voicebot & chatbot solution can also keep information regarding the user’s preferences, identify patterns in the data that the user provides, make decisions and direct the dialog according to knowledge gained from previous conversations with other users.
- THe ConsistAI smart bot – voice or textual – can direct the customer towards a relavent solution, even if the customer himself does not know exactly what he or she is looking for.
- This ability makes the ConsistAI bot the closest thing to a human representative.
- ConsistAI enables organization to provide fast and efficient service to more customers, maximize customer experience and reduce the load off the customer service center.
ConsistAI textual chat bot can be implemented in a variety of channels, including WhatsApp, Facebook, Messenger, Web Chat and more.
- ConsistAI voice bot can be implemented to provide customer service using a regualar phone conversations with the customers.
- The voice version of ConsistAI utilizes highly advanced technology to enable the bot to speak with the customer in a human-like spoken converstions, in a variety of languages.
- Creating a spoken bot using ConsistAI is as simple as writing the script, and then exporting the script to be imlemented in the desired channels.
- ConsistAI can understand spoken words, even if they do not appear in the script.
- If the bot reaches a point where it’s not able to help the customer, it simply directs the interaction to a human rep.
- ConsistAI is implemented by Consist Systems, a leading Business Information Technology company which has decades of experience implementing complex software products and systems.
- ConsistAI is one solution in Consist’s wide array of digital customer communication solutions, which include omnichannel customer communication solutions, digital forms and documents systems, digital signature systems, Enterprise Management Systems and more.
- Consist today is a leader in digital transformation solutions and know-how, having implemented a variety of its software products in hundreds of organizations.
- Consist employes a highly professional team of developers, implementors and project managers which provide a tailor-made solution according to your organization’s needs.
- In the field of contact centers and customer service centers, Consist has gained a vast amount of know-how, which enables ConsistAI to implement the solution in the most effective way.
- E-commerce: ConsistAI can provide information and services and conduct sales activity around the clock.
- In the hospitality industry, guests can communicate with the bot using WhatsApp or chat messaging, and automatically order room service, make restaurant reservations, request towels, book a spa appointment and more.
- In the IT services and technical support field, ConsistAI can guide customers and organizational users and enable them to solve problems independently.
- In the health industry, patients can schedule doctor appointments, confirm arrival and more, without having to wait for a human rep.
- The bot can also help customers to fill out digital forms: ConsistAI can be made to ask customers the questions and then place the information typed by the customer in the appropriate fields.
- ConsistAI can fully integrate with organizations’ CRM and ERP systems.
- Such integrations enable the bot to collect data from the organization’s core system and update those systems automatically.
- For instance, the bot can integrate to the organization’s calender, schedule appointments based on availability, check if a specific product is in stock, and much more.
